Hyatt Regency, Denver, October 2018

My home for the week, but this is going to be the only post about it, because apart from sleeping here and meeting a few people before dispersing elsewhere, it’s not somewhere we’ve chosen to eat or drink.

Meetings two and three today were here, with a briefing from a super-global-mega-corp (revenue in 2018, $40 billion) who decided that they could manage to buy one drink for their guests, alongside a few bowls of crisps (well, tortilla chips, since despite their president’s dislike of Mexico, they sure do like their Mexican dishes).

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This Odell IPA was a lovely bit of bitterness. Looking back through my Untappd history, I spotted that I’d had an Odell imperial porter way back in December 2014. I was not far away from their tap room the other day, but I didn’t get time to stop by. They seem to have found their way into plenty of downtown drinking establishments, a real Colorado success story.

Since I won’t get another post about it, a quick few words on the Hyatt. It’s incredibly convenient for the Colorado Convention Centre, spanning 14th and 15th Street. Apart from that, there’s not much else really going for it. I had several issues with my bookings (one corporate, one personal), starting on arrival on Saturday night. The last thing you want when you step off a plane and into a hotel is to have hassle about the credit card used to pay for your room.

That’s what I got. Due to a timing issue, the card used to pay for most of the booking (not mine) was declined. So I had to authorise a payment on my own card before I could check in. They seemed to view me as some kind of criminal. Then, when a new authorisation was sent across today, they apparently couldn’t open the PDF file, and wanted it faxing across. Faxing. In 2018.

Interesting that I managed to open the same PDF file, and print it, on their “airport check in” PC kiosks (they hadn’t realised that you can open a new tab in the browser and just use any page on the web). All in all, not the greatest of customer service experiences.

Edit : a few days later and this did all get sorted out, but it took way too long.

Edit 2 : on checking out on the Saturday, they tried to charge me for a breakfast, or several, on Sunday morning. I didn’t eat anything from the hotel bars/restaurants, so they said it would be sorted. I had paid for the last night myself.

Edit 3 : my credit card bill has arrived. The breakfast charge is still there. I have contacted them to query this.

Edit 4 : they have sent me a new bill. It contains the $47.20 breakfast charge for a breakfast or breakfasts that I didn’t have. Another e-mail, increasingly snotty, has been fired off.

Edit 5 : no explanation, no apology, but they have finally refunded the spurious breakfast charge. It is now December.

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