How do you make a mess of the simple process of allowing a customer to order 2 cups of tea and 2 slices of cake? Alarmingly, it’s quite easy. Unlike most cafes, you decide to have two queues. One queue to order your food and drink. The other queue to pay for your order.
That shouldn’t really be enough to make a mess of things, it’s quite simple. However, if you really want to mess things up, don’t label these queues, and don’t make it obvious in any way whatsoever which queue is which. So when your unsuspecting customers arrive, they join a queue, get to the front (eventually, because it’s a busy Saturday afternoon), only to be told by the disinterested youth that they are in the wrong queue. So time to start it all over again.
A shame that this is how things started off (I swear they were utterly disorganised the last time that we were here too). The tea and cake were good, and they are so handily placed on the Monsal trail (and are always busy). They also hire bikes too, so they have a ready made captive audience. There are some decent things for sale in the shop, as well as the usual gift shop tat.
They just need to get a bit more organised.