A quick one this. On the 26th of March, I checked in a beer on Untappd. I had bought it a week earlier on my visit to Calcott Hall Farm Shop. Upon opening, it was rather sour, but not in a good way (I like a good sour beer). I suspected it had gone off and that is what my Untappd review said.
A few days later, Rob from the brewery replied to my Untappd comment, asking me to get in touch. After a bit of back and forth due to a bouncing e-mail address, Rob was very apologetic about the substandard beer, and offered to send out a replacement asap.
April came and went, and I had kind of forgotten about this. But then I received an e-mail from Rob, explaining that they had sent out a replacement whilst we were away. Luckily, a neighbour had taken it in, and brought it round when we were back. So tonight I opened it, and am happy to report that it tasted much better second time around, a good chestnut bitter with maltiness, a little fruitiness and a hint of hoppy bitterness.
If only all breweries cared this much about their product! Cheers Nethergate!